1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the website thehyderabadibiryanihouse.com and all services offered by Aargam Foods LLP, operating as The Hyderabadi Biryani House ("THBH", "we", "us", "our").

By accessing our website, placing an order, making a table booking, joining the waitlist, or registering as a THBH Insider, you agree to be bound by these Terms. If you do not agree, please do not use our platform.

2. About Us

3. Use of the Website

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable Indian laws or regulations
• Attempt to gain unauthorised access to any part of our platform, database, or systems
• Submit false, misleading, or fraudulent orders or bookings
• Use automated tools, bots, or scripts to access or scrape our website
• Impersonate any person or entity or misrepresent your affiliation with any person

We reserve the right to suspend or terminate access to our platform for any user who violates these Terms.

4. Online Ordering

4.1 Order Placement

You may place food orders on our website as a guest or as a registered THBH Insider member. By placing an order, you confirm that the information you have provided (name, phone number, delivery address) is accurate and complete.

4.2 Order Confirmation

An order is not confirmed until you receive an order confirmation via SMS or email. We reserve the right to decline or cancel any order at our discretion, including in cases of:

• Items being unavailable at the time of preparation
• Incorrect pricing due to a technical error
• Suspected fraudulent activity

In such cases, you will be notified promptly and any payment made will be refunded in full.

4.3 Order Wait Time

Please allow 20 to 25 minutes after placing your order before your food is ready. This wait time is standard for all orders, including pickup orders, to ensure the quality of our dum-cooked preparations.

4.4 Menu Availability

Our menu is subject to availability. Certain dishes may be marked as unavailable on any given day. We do not guarantee the availability of any specific dish at the time of your order.

4.5 Pricing and GST

All prices displayed on our menu are in Indian Rupees (INR) and are exclusive of Goods and Services Tax (GST). A GST charge of 5% will be applied to all orders and clearly shown at checkout before you confirm your order.

4.6 Payment

Payment for online orders is processed through our payment gateway. We do not store your card details on our servers. Payment methods accepted will be confirmed and displayed at checkout. Orders are subject to successful payment authorisation.

4.7 Delivery

Our delivery model is currently being confirmed. Delivery availability, areas served, and any applicable delivery charges will be communicated clearly during the checkout process and may vary by outlet. We are not liable for delays caused by circumstances outside our control, including traffic conditions or adverse weather.

4.8 Pickup Orders

For pickup orders, your order will be ready at the outlet you selected. The estimated pickup time will be shown on your confirmation. We are not responsible for orders that are not collected within a reasonable time after they are marked ready.

5. Table Bookings

5.1 Making a Booking

You may book a table at either of our outlets through our website. A booking is subject to availability and is only confirmed once you receive a confirmation SMS or email from us.

5.2 Booking Confirmation

We will confirm or decline your booking within a reasonable time. If we are unable to accommodate your booking, we will notify you and your booking will be released at no charge.

5.3 Cancellation by Customer

You may cancel a confirmed booking at any time using the cancellation link provided in your confirmation email or SMS. The cancelled slot will be released back into availability immediately.

5.4 No-Show Policy

If you do not arrive within 15 minutes of your booking time and have not cancelled, we reserve the right to release your table and offer it to other guests.

5.5 Large Groups

For groups larger than 10 people, bookings cannot be made through the website. Please call your preferred outlet directly to arrange a reservation.

5.6 Special Requests

Special requests (such as birthday setups, dietary requirements, or seating preferences) submitted with a booking are noted but cannot be guaranteed. We will make reasonable efforts to accommodate your request.

6. Waitlist

When no tables are available for your preferred date and outlet, you may join our waitlist. Joining the waitlist does not guarantee a table. We will contact you via SMS if a slot becomes available. THBH Insider members are given priority on the waitlist above guest users for the same date and outlet.

7. The Nawab's Table

The Nawab's Table is a premium dining experience at THBH. Reservations are subject to availability and must be booked in advance through our website. The Nawab's Table experience includes a fixed, pre-selected tasting menu. By booking The Nawab's Table, you agree that:

• The menu is pre-selected and no à la carte substitutions are available
• The experience is subject to minimum party size requirements as communicated at the time of booking
• Availability is limited and may be turned off by management at any time
• Pricing for The Nawab's Table experience is separate from our standard menu pricing and will be confirmed at the time of booking

8. THBH Insider Programme

8.1 Registration

You may register as a THBH Insider by creating an account on our website. Registration is free. You must provide accurate information and keep your account details up to date.

8.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. If you believe your account has been compromised, please contact us immediately.

8.3 Insider Benefits

THBH Insider members may receive access to exclusive discount codes, priority waitlist status, birthday offers, and other benefits as communicated from time to time. We reserve the right to modify, withdraw, or replace any Insider benefit at any time without notice.

8.4 Account Termination

We reserve the right to deactivate any Insider account that we reasonably believe has been used fraudulently, in violation of these Terms, or in a manner harmful to THBH or its other customers.

9. Discount Codes and Coupons

Discount codes and promotional coupons are subject to the following conditions:

• Only one code may be applied per order
• Codes cannot be exchanged for cash and have no monetary value outside of the stated discount
• Codes are subject to validity periods, usage limits, and minimum order values as specified
• Insider-exclusive codes may only be used by registered THBH Insider members
• We reserve the right to withdraw or deactivate any code at any time
• Codes obtained through unauthorised means will be void

10. Intellectual Property

All content on this website — including the THBH name, logo, Pegasus mark, brand identity, menu descriptions, photography, and written content — is the property of Aargam Foods LLP and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any of this content without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Aargam Foods LLP shall not be liable for:

• Any indirect, incidental, or consequential loss arising from your use of our website or services
• Loss of data, revenue, or business opportunity
• Delays or failures in delivery caused by third-party logistics providers or circumstances outside our control
• Technical errors, downtime, or interruptions to our website

Our total liability to you in connection with any order or booking shall not exceed the value of that order or booking.

12. Accuracy of Information

We make reasonable efforts to ensure that the information on our website — including menu items, prices, and outlet details — is accurate and up to date. However, we do not warrant that all information is free from errors. In the event of a pricing error, we reserve the right to cancel an order and notify you before any payment is processed.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms or your use of our platform shall be subject to the exclusive jurisdiction of the courts of Haryana, India.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Effective Date at the top of this document. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

15. Contact Us

Aargam Foods LLP
The Hyderabadi Biryani House

• Outlet 1: Shop No. G-26-27, Sapphire 90 Mall, Sector 90, Gurugram — Ph: 98110-97726
• Outlet 2: Shop No. T-2, Sector-1 Manesar, Gurugram — Ph: 99111-04408 / 09
• Email: contact@thehyderabadibiryanihouse.com
• Website: thehyderabadibiryanihouse.com